Torpedo Terms and Conditions

Torpedo Comics 

Terms and Conditions

 

Payments

PayPal Invoice must be paid in full and in cleared funds, within 24 hours of the date of invoice. Failure to pay will result in your items being restocked. Payments may be by way of a credit card transaction in PayPal. Torpedo Comics urges users to NOT use E-Check as it can take up to 2 weeks to process which will result in a delay on your purchase. 

 

Refund Policy

Refunds may be arranged at the sole discretion of Torpedo Comics Management Team. Any refund will be made using your original payment method or another method at our discretion. To claim a refund or for further information please send an email to support@torpedocomics.com 

 

Cancellation Policy 

All cancellations must be approved by the Torpedo Comics Management Team. More than three (3) cancellations will result in being blocked from all live sales purchases. 

 

Processing time is 3 to 5 business days and 7 business days for backorder or preorder items once we have received payment. We do not ship on Saturdays, Sundays, or Holidays. All Items are shipped USPS Priority. Please note: We are responsible for your purchase until it reaches the Post Office. After that, it is out of our control. Insurance is to protect against loss or damage during shipping. All purchases are shipped by USPS and insured through USPS.

 

USPS INSURANCE: For orders over $1,000 USD, your package will have USPS insurance and will be sent requiring an adult signature at the time of delivery. For packages under $1,000 USD, you may purchase insurance for an additional cost. Please be sure to advise our invoicing team: invoicing@torpedocomics.com, that you would like to purchase USPS shipping insurance. If in the event that your shipment is lost or damaged in transit, YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH USPS. 

 

WE ARE NOT RESPONSIBLE FOR LOST OR DAMAGED PACKAGES DURING TRANSIT. Please make sure your address is correct before placing order. It is your responsibility to provide a correct address. We are not responsible for an incorrect address. We are not responsible for shipments sent to forwarding services or companies. You are responsible for contacting your forwarding company to locate your shipment. Packages are NOT insured unless purchased. If you would like to purchase insurance for your package, please make sure you advise the invoicing team. 

 

WE ARE NOT RESPONSIBLE TO WEATHER RELATED DAMAGE OR DELAYS. Once the package leaves our hands it is completely out of our control. We are not responsible for packages once it transfers to USPS. It is the responsibility of USPS to deliver and handle concerns for shipping delays or lost/damaged packages. You will not be refunded for the purchase from us if USPS loses or damages the package unless you purchase the additional available insurance. If your package is returned to us, we will contact you to advise you we received your package back and then you are responsible to provide us with the correct address to be shipped back to you and for the additional shipping costs.

 

SHIPPING FEES ARE NONREFUNDABLE: Please make sure all addresses are correct before placing your order, we will not refund shipping fees for wrong address on your part or returned shipments. 

 

WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS FEES OR SHIPPING FEES YOU WILL INCUR OR FOR INTERNATIONAL OR CUSTOMS DELAYS. Unfortunately, we have no way of knowing if you will incur a customs fee or not. If you do, we are not responsible for such fees nor will be refunded/reimbursed. Once the shipment leaves the USA, we can no longer track your shipment. WE ARE NOT RESPONSIBLE FOR ANY PACKAGES BEING HELD AT CUSTOMS. Again, once it leaves our hands you assume all risks. 

 

CGC SERVICES DISCLAIMER 

** An email will be sent to you with this disclaimer. Failure to return SIGNED disclaimer to Torpedo Comics will void all CGC requests**

This purchase includes “CGC Service” which is done by a third party not affiliated with Torpedo Comics. CGC Completion times vary. Modern books average 120 days or more. Economy books average 220 days or more. The Fast Track service for Modern books currently averages around 40 days or more. The Fast Track service for Economy books currently averages 80 days or more. CCS Pressing for Modern and Economy books currently averages around 245 days or more. Fast Track Pressing for Modern and Economy books currently averages around 162 days or more. TURN AROUND TIMES ARE ESTIMATES ONLY AND ARE NOT GUARANTEED. 

 

You should expect the times mentioned above to reflect the status of all CGC submissions. We kindly request that you refrain from contacting us with status updates due to the above CGC listed average submission timeframes. If you have an inquiry past the timeframes listed above, you may contact Torpedo Comics by email at submissions@torpedocomics.com to check status on your CGC submission(s). Please include the CGC submission number on the email subject line with all other applicable details including your name, item, submission date, submission location, and your contact information in the body of the email.

 

Books sent to CGC will be sent directly to the customer upon completion of the CGC Services. TORPEDO COMICS AND CGC ARE NOT RESPONSIBLE FOR ANY ITEMS LOST OR DAMAGED DURING TRANSIT. 

 

Customer Consent and Waiver

By signing this document and/or submitting your payment, you accept the above-described time frames and risks associated with your shipment and agree to release, waive, and discharge Torpedo Comics and Certified Guaranty Company (CGC) and its employees, agents, and representatives from all liability for associated time, damage, whether caused by negligence or not.